Shipping & Return Policies
At Hella Curls, we strive to provide our customers with a seamless shopping experience. This includes ensuring that your orders are delivered to you in a timely manner and that you are satisfied with your purchase. Please read our shipping and returns policy below for more information.
Shipping
We offer fast and reliable shipping options to ensure that you receive your Hella Curls products as soon as possible. Our shipping rates are calculated based on the weight and destination of your order. Here are some important details to keep in mind:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 2-4 business days | Free for orders over £25, £2.99 for orders under £25 |
| Express Shipping | 1-3 business days | £3.99 |
Please note that the estimated delivery times are based on business days and do not include weekends or holidays. Once your order has been shipped, you will receive a confirmation email with tracking information so you can easily track the progress of your package.
Returns
We want you to be completely satisfied with your Hella Curls purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Here are the key details:
- You may return any unused and unopened products within 30 days of purchase for a full refund.
- Please contact our customer support team at info@hellacurls.com to initiate the return process.
- Once your return is approved, you will receive a return label to ship the products back to us free of charge.
- Once we receive the returned items, we will process your refund within 5 business days.
- Please note that we do not accept returns on opened or used products for hygiene reasons.
If you have any further questions or need assistance with your shipping or return, please don't hesitate to contact our friendly customer support team at info@hellacurls.com. We are here to help!